Return and Refund Policy

At Anigalan, your satisfaction is our top priority. To ensure transparency and a smooth shopping experience, please read our Returns & Refund Policy carefully before placing an order.

Need Help Before Ordering?

For clarity on quality or size, please make sure to read the product description carefully.

For exact colour details, kindly contact our team on WhatsApp at 7305112123 for real-time photos or videos before placing your order.

You can also check our Instagram reels and stories, where we regularly post product pictures and hand videos in natural sunlight – with no edits or filters, to help you make an informed choice.

We recommend that all customers ensure they are fully informed and confident about their purchase before checkout. Our team is always here to assist you with any queries.

Order Process & Quality Assurance

Our product journey includes the following steps:

1) Order Confirmation

Once your order is placed, an Order ID and invoice will be emailed to your registered email ID. Kindly check your inbox or spam folder for the same.

2) Double Quality Check & Dispatch

Every piece is inspected thoroughly before packing. Back ropes or back chains (if applicable) are attached at this stage.

What Is Not Considered as Damage

• Detached Stones or Pearls inside the packet: These may come loose in transit. We can send replacement stones in your next order if one is missing.

We ACCEPT Returns Only For:

• Logistic/Transit Damages

Return Request Process

In case of damage due to logistics, please follow the steps below within 24 hours of delivery:

1. Report the issue on WhatsApp with:

• Name

• Order ID

• 360° Unboxing Video (Compulsory – No cuts/editing. Repacked items will not be accepted)

Issues reported after 24 hours of delivery will not be accepted.

📦 Packages returned without an unboxing video will not be considered for review.

Approved Return Instructions

• Return the item within 48 hours of delivery.

• You can use India Post, ST Courier, Franch Express, or DTDC.

• Shipping cost of ₹80 will be reimbursed by us.

• Our team will share the return address.

• Kindly forward the tracking number on WhatsApp once dispatched.

Refunds / Replacements

• Once the product is received and inspected, we’ll inform you of the status via WhatsApp.

• Replacement will be shipped at no additional cost.

• Refund, if applicable, will be processed for the product price only.

Note:

All refund/replacement decisions are made at the sole discretion of the company based on the case.