❓ Frequently Asked Questions (FAQs)

1️⃣ Order Confirmation

Once your order is successfully placed, a confirmation email along with the invoice details will be sent to your registered email address.

Kindly check your inbox and spam/junk folder to ensure you don’t miss the confirmation.

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2️⃣ Delivery Timeline

All orders require a minimum of 3 working days for processing and dispatch. Delivery timelines begin after the order is shipped and may vary based on location.

• Chennai Region: 2–3 working days

• Rest of Tamil Nadu: 3–4 working days

• South India (Andhra Pradesh, Telangana, Bengaluru, Kerala): 3–5 working days

• Metro Cities & North India (Delhi, Mumbai, Kolkata): 5–7 working days

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3️⃣ Priority Shipping

Orders placed under Priority Shipping are processed and dispatched within 24 hours (Monday–Saturday) from the time of order confirmation.

Delivery typically takes 3–4 working days, depending on the destination.

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4️⃣ 1-Day Delivery (Chennai Only)

We offer same-day delivery within Chennai through trusted local partners such as Porter and Dunzo.

To avail this service, the request must be made at least 4 hours in advance.

⚠️ Please note: During peak seasons, festive periods, or high order volumes, same-day delivery requests may not be accepted.

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5️⃣ International Shipping

For global orders, we ship using reliable international courier services like DHL and FedEx, ensuring safe, secure, and timely worldwide delivery.

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🌍 International Delivery Timeline & Duties

• Estimated international delivery time: 6–9 working days after dispatch.

• Import customs duties, taxes, or clearance charges (if applicable) are levied by the destination country and must be borne by the customer.

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6️⃣ Tracking Details

Once your order is shipped, the tracking number and courier details will be shared via email.

Please note that tracking updates become active only after the courier picks up the package.

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7️⃣ Unboxing Policy

To raise any concern related to damage, missing items, or quality issues, a clear 360° unboxing video is mandatory.

The video must be recorded from the moment the package is received, without cuts, edits, or repacking, to be eligible for claim evaluation.

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8️⃣ Customer Support

For assistance regarding orders, shipping, or tracking, please contact us via:

• WhatsApp: +91 73051 12123

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Customer Support Hours

• Support Timing: Monday – Saturday, 9:00 AM to 5:30 PM (IST)

• Sunday: Closed

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9️⃣ Returns & Refunds

For complete information regarding returns, exchanges, and refunds, please refer to our Returns & Refund Policy page.

👉 Click here to view the detailed policy

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1️⃣0️⃣ Jewellery Care

Proper care ensures the long-lasting beauty and shine of your jewellery.

Visit our Jewellery Care Guide to learn best practices for storage, cleaning, and maintenance.

👉 Click here for jewellery care tips

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1️⃣1️⃣ How Can I Trust You?

Your trust is our greatest asset. Here’s why thousands of customers choose us with confidence:

• Over 8+ years of experience in the jewellery industry

• Trusted by 1,20,000+ happy customers worldwide

• Loved by customers across India, Malaysia, Singapore, Australia, the UK, and the UAE

• Transparent brand presence with real customer reviews, unfiltered hand videos, and regular updates on our Instagram page

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🔐 Your Privacy Is Safe With Us

We value your privacy and ensure that all personal information, payment details, and order data are secure and confidential at all times.

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We do not share or leak any of your personal information. All customer data is handled strictly confidentially.

🌐 Secure Shopping Experience

Our website is hosted on Shopify, an internationally verified and trusted platform used by millions of brands globally.

💳 Trusted Payment Gateways

We use Razorpay –  secure, verified, and widely supported payment gateways in India.

1️⃣2️⃣ Why Is the Same Design Cheaper Elsewhere?

While we cannot comment on the materials or practices used by other sellers, we proudly stand by the quality and authenticity of our jewellery.

• We do not use plastic stones or low-grade metals

• Our jewellery is crafted using nickel-free brass, premium-quality stones, and skin-friendly, long-lasting finishes

• Every piece undergoes quality checks to ensure durability, comfort, and superior craftsmanship

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🔍 Quality Transparency & Verification

Many jewellery designs may appear similar across different sellers; however, price differences usually reflect variations in material quality, craftsmanship, and finishing standards.

If you wish to personally verify the quality, feel free to WhatsApp us at +91 73051 12123. We will be happy to share a real, unfiltered hand video captured in natural sunlight, showcasing the actual product.

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1️⃣3️⃣ Why Are Some Products Sold Out? When Will They Be Restocked?

We curate exclusive, limited-edition jewellery designs offered at fair and transparent pricing, which means many pieces sell out quickly.

If a product you love is currently unavailable:

• Click the “Notify Me” button on the product page

• Enter your email address to subscribe

You will receive an automatic email notification once the item is back in stock.

📩 Please note: We are unable to send individual WhatsApp messages or personal alerts for restocks.

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1️⃣4️⃣ Our Packaging Promise

We believe great jewellery deserves thoughtful and secure packaging.

• Orders above ₹899 are packed in rigid cardboard boxes

• Includes pouches, ziplock covers, and a carry bag

• Secured with bubble wrap and protective cotton layers

We are continuously working towards eco-friendly and plastic-free packaging solutions to reduce environmental impact.

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